At StreamPulse TV (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, streampulsetv.com, or use our UK-based IPTV subscription services. We operate in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: contact@streampulsetv.com).

1. Information We Collect

We collect information to provide and improve our IPTV services. The types of data we may collect include:
Personal Information: When you sign up for a subscription, request a free trial, or contact us, we may collect your name, email address, billing address, and payment details.

Usage Data: We may collect information about how you interact with our website and services, such as your IP address, device type, browser type, pages visited, and viewing preferences.

Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

Communications: If you email us or use our contact form, we retain the content of your messages, including any personal information you provide.

2. How We Use Your Information

We use your data for the following purposes:

To Provide Our Services: To process your subscription, deliver IPTV content, and manage your account.

To Communicate With You: To respond to inquiries, send service updates, or notify you about promotional offers (where you’ve opted in).

To Improve Our Services: To analyze usage patterns and enhance the functionality and performance of streampulsetv.com.

To Process Payments: To handle billing and subscription renewals securely through trusted third-party payment processors.

To Comply With Legal Obligations: To meet requirements under UK law, such as tax or data protection regulations.

3. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on the following legal grounds:

Contract: To fulfill our agreement with you when you subscribe to our IPTV services.

Consent: Where you’ve explicitly agreed, such as for marketing emails or cookies (you can withdraw consent at any time).

Legitimate Interests: For activities like improving our services or preventing fraud, provided your rights are not overridden.

Legal Obligation: When required by UK law or regulatory authorities.

4. How We Share Your Information

We do not sell your personal data. However, we may share it in these limited circumstances:
Service Providers: With trusted third parties (e.g., payment processors, hosting providers) who assist us in operating our services, under strict confidentiality agreements.

Legal Requirements: If required by law, such as in response to a court order or regulatory request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new owner, with notice provided where possible.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

Subscription data is kept for the duration of your account and up to 6 years after cancellation (for tax and legal purposes).

Inquiry data is retained for 12 months unless further action is required.

Usage data may be anonymized and stored indefinitely for analytical purposes.

6. Your Rights

As a UK resident, you have rights under the UK GDPR, including:

Access: Request a copy of the personal data we hold about you.

Rectification: Ask us to correct inaccurate or incomplete information.

Erasure: Request deletion of your data in certain circumstances (e.g., if it’s no longer necessary).

Restriction: Limit how we use your data while a complaint is investigated.

Portability: Receive your data in a structured, machine-readable format.

Objection: Object to processing based on legitimate interests, including marketing.

Withdraw Consent: Opt out of consent-based processing at any time.

To exercise these rights, please email us at contact@streampulsetv.com (mailto:contact@streampulsetv.com). We will respond within one month, though this may be extended for complex requests.

7. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encryption for payment transactions and secure storage systems. However, no online service can guarantee absolute security, and you share information with us at your own risk.

8. International Data Transfers

As a UK-based service, most of our data processing occurs within the UK. If we transfer your data outside the UK (e.g., to a service provider), we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, in line with UK GDPR requirements.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their policies before sharing personal information.

10. Cookies

We use cookies to improve your browsing experience and analyze site performance. These may include:

Essential Cookies: Necessary for the website to function.

Analytics Cookies: To track usage and optimize our services.

Marketing Cookies: To deliver tailored promotions (with your consent).

You can manage or disable cookies via your browser settings, though this may affect site functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

12. Contact Us

If you have questions, complaints, or need assistance regarding your privacy, please reach out to us at:

Email: contact@streampulsetv.com